Service Level Agreement

We target 99.9% monthly availability of the core cloud service, measured as the percentage of minutes in a calendar month during which the service is materially available, excluding scheduled maintenance and events outside our reasonable control.

The commitment excludes: scheduled or emergency maintenance for which notice is provided where practicable; factors outside our control including internet and third-party provider failures; issues caused by customer configuration, equipment, or misuse; and beta or preview features.

On-premises, self-hosted, and air-gapped deployments run on customer-controlled infrastructure and are not covered by this cloud SLA.

We aim to perform planned maintenance during low-traffic windows and to provide advance notice for maintenance expected to cause material disruption.

Where an enterprise agreement provides for service credits, eligible customers may request them within 30 days of the affected month by contacting legal@staffgpt.net. Service credits, where offered, are the exclusive remedy for availability shortfalls.

Support channels and response targets, where committed, are set out in the applicable order or enterprise agreement.